TATA COMMUNICATIONS IS HIRING FOR JUNIOR CUSTOMER SERVICE EXECUTIVE

• Responsible for the equipment’s operation and maintenance or network components to drive network efficiency and availability
• Ensure efficient and effective technical support as per SLAs
• Manage technical support center and operations of escalation desk/ tickets for all NOC and SOC issues
• Monitor, vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA etc
• Planned activities and change management 
• Corrects network and SOC problems effectively and in a timely manner
• Establishes tools and procedures to monitor network performance
• Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.

Salary/Pay and Grade Pay –  For junior customer service executive post, the payable salary will be Rs 32,500 – 41,600 per month approximately. Further information about salary details is mentioned in the notification.

Age– For this recruitment, candidate age must be at least 18years.

Educational Qualifications – The educational qualification details for this post is mentioned below.

• Junior Customer Service Executive – {a graduate degree in any discipline}.

• Good communication skills.
• Excellent interpersonal skills.
• Strong analytical skills.
• The ability to remain calm in emergencies.

Work Experience – No further work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment.