COMMONWEALTH BANK IS HIRING FOR VARIOUS CUSTOMER MESSAGING SPECIALIST POST

• Analyze and identify opportunities for improvement across teams
• Be the point of contact for clients and service providers for account issues
• Assisting with the billing cycle for all collection agencies
• Assisting with accounts, miscellaneous requests, refunds and other general procedure inquiries from the customers
• Assisting with reporting, correspondence and processing
• Assisting the administration of new and pre-existing processes as required
• Handle sensitive queries demonstrating strong communication skills
• Identify complex situations, recommending solutions and escalating to team leader business customer as required
• Ensure compliance with bank policy and legislation at all times
• Issue correspondence where necessary
• Encouraging customer centric commercial behaviour amongst the team.

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Age – For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.

Educational Qualifications – The educational qualification details for this post is mentioned below.

• Customer Messaging Specialist – {a graduate degree in any discipline}.

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• Risk mindset
• Strong communication skills
• Strong reporting and spread sheeting
• Excellent analytical, written and oral skills
• Excellent organizational, planning and document skills
• High level of attention to detail
• Intermediate advanced Excel, Outlook, Microsoft Word skills.

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Last Date for Submitting Application Form – All candidates must apply on or before (13-02-2023). After the last date, no application form will be submitted.

Important Note – Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.